The company may at it’s discretion take receipt of returned products ordered via the website if:
1. The customer has cancelled a contract between the customer and the company
2. If the customer does not accept any changes to the terms and conditions of sale as described in ‘Terms and Conditions’ or any of the Policies.
3. If the customer claims that the product supplied is defective. In this case the company shall inspect the returned product(s) and if satisfied that the product is in it’s original condition according to the company’s Returns Policy, the company shall either replace the item (usually within 48 hours) or provide the customer with a full refund. If such refund is requested when returning items, any money refunded will normally be sent using the same method used to pay originally. At the discretion of the company and in certain circumstances, refunds may be made by business cheque, which will be sent to the customers account address. Such refunds will be processed as soon as possible.
4. The customer has returned the product(s) during the fourteen day cooling off period. In this case, refunds will be made after the deduction of delivery costs (if any)
In the case of large electrical or excessively heavy items being returned for any of the above reasons, the company will contact the customer and arrange for collection. Subject to inspection by the company, any refund may be subject to a 20% deduction to cover the cost of collection, except in the case of a defective item.
In the case of a shortfall in the quantity of items delivered, the customer should notify the company within 3 days from receipt of the items. Failure to notify the company (either by telephone or in writing – see ‘Written Communications’ below) of any shortfall in items delivered within 3 days will result in the company having no liability in respect of any shortfall and the customer shall be bound to pay for the products as in accordance with the contract.